This Privacy Policy is found and is freely accessible on our website at www.Ticketpro.co.za (“Website”) and will apply to all communications, interactions transactions with Ticketpro (Pty) Limited (Registration number 2010/003078/07) and its subsidiary or associated companies (“Ticketpro Group”) [hereinafter referred to as “Ticketpro”/ “we”/ “our”/ “us”], notwithstanding the format thereof, whether online, through a Website, in-store, through a Ticketpro mobile application (“App”) or otherwise.

Please read and understand this Privacy Policy carefully and note that this Privacy Policy must be read together with the Terms of Service and any other terms and conditions regulating your relationship with Ticketpro and shall be incorporated as part thereof.

Your use of the Websites, the Apps and/ or the purchase and/ or use of any of our products or services is subject to this Privacy Policy and indicates your consent to the processing of your Personal Information in line with this Privacy Policy. If you do not agree with any term in this Privacy Policy, please do not use the Websites, subscribe to the Apps, or submit any Personal Information to us.

Ticketpro is a private company registered in the Republic of South Africa, which, through its various subsidiaries, divisions and brands*(https://www.ticketpros.co.za/portal/web/index.php) conducts the business (“Business”) of promotion, marketing and sale of various products and services (together herein referred to as “Products”) to consumers on behalf of relevant suppliers (“Suppliers”) and the management and facilitation of customer relationships in respect of such Products via its platforms and websites, being www.ticketpros.co.za , www.ticketprotravel.co.za and www.smarttap.co.za [“Websites”] (“Services”).

The Business is conducted using various methods and channels, including onsite, via premises of third parties    appointed      by      Ticketpro     (“Strategic      Partners”)     (https://www.ticketpros.co.za/portal/web/index.php/outlets/) as outlets (“Distribution Outlet”) and directly to the public via the Websites, Internet, retail partners, SMS, telephone, E-mail, landing pages, social media platforms, social media sites and other means (together referred to as “Distribution Channels”).

This Privacy Policy applies to each Distribution Channel through which Products and Services are sold and/ or provided.

“Ticketpro”/ “we”/ “us” or “our” includes each business unit, division, branch and/or representative office of any business of Ticketpro, and any of Ticketpro’s associates, cessionaries, delegates or successors in title or duly appointed third parties such as its authorised agents, advisors, partners, service providers and contractors.

We are a subsidiary of Blue Label Telecoms Limited, Registration No 2006/022679/06 (“BLT”).

BLT has established a central data processing structure for all entities and affiliates forming part of the BLT Group of companies ("BLT Group") and Personal Information processed by us will form part of the data of the BLT Group as a whole and may be used by the BLT Group for the purposes contained in this Privacy Policy. This Privacy Policy will apply to such processing.

As such, “Ticketpro”/ “we”/ “us” or “our” also includes the companies making up the BLT Group from time to time, including, any holding companies or subsidiaries of BLT Group companies or companies connected to the BLT Group; and any associates, cessionaries, delegates or successors in title or duly appointed third parties such as authorised agents, advisors, partners, service providers and contractors of members of the BLT Group.

This Privacy Policy has been published to help you understand our privacy practices by describing how we collect and use your personal information, why we collect it, with whom we share it, and your choices and rights in relation to your personal information. Except as set in this Privacy Policy, we do not share, or sell, or disclose, any personal information collected.

Our Privacy Policy has been developed to provide a framework for the appropriate level of privacy protection and represents our commitment to compliance with South African data protection legislation and any other applicable worldwide data protection laws, to try and achieve the highest standards in protecting your personal information.

If you have any questions please email us at info@ticketpros.co.za.

This Privacy Policy applies to Personal Information that we collect from you during any of your communications, interactions and transactions with us, including through any Distribution Channels that link or refer to this Privacy Policy or to personal information that we collect and/or receive from third parties as explained below.

By submitting your details to us or visiting or using any of the Distribution Channels you accept the application of this Privacy Notice and updates thereto and expressly consent to the processing of your personal information in the way described herein.

This Privacy Policy will also apply to personal information held on our database of existing customers (“customer database”). Existing customers on our customer database may request to be removed from the customer database or opt-out of our Services at any time by giving written notice as more fully explained below.

We review our privacy policies regularly and we may change or update them from time to time. The most current version of this Privacy Policy displayed under the Privacy Policy tab of the Website will apply to your interactions with us and will be effective from the date of posting.

We encourage you to periodically review this Privacy Policy to keep informed about how we are protecting your personal information. You can find the last date of changes made to this Privacy Policy for your reference at the end of this document. Your continued use of the Services and/or the Distribution Channels evidences your acceptance of this Privacy Policy and any changes and/ or updates thereto.

Where we use third parties to process personal information on our behalf, this Privacy Policy will apply to such third parties in the processing of your personal information.

This Privacy Policy applies to the relevant member of the BLT Group to the extent that it processes your personal information as BLT Group Data.

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with personal information.

If you use the Services, purchase Products and/ or access or use the Distribution Channels for any other reason, you agree that we may process your personal information as explained in this Privacy Policy.

When processing, we may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy.

Sometimes you may provide us with specific consent to process your personal information in a particular manner and/ or for a particular purpose. Read the specific consents given carefully, they may limit your rights.

if Ticketpro processes personal information for another party like a Service Provider, Strategic Partner or other partner under a contract or a mandate, the relevant Service Provider, Strategic Partner and/ or other party’s privacy policy may apply to the processing.

Personal information is defined in POPIA as information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, and includes any information that identifies or relates specifically to you, including, for example, your name, age and identity number or other national identifier, your contact address, your location, your banking details, e mail and contact numbers. In short, personal information refers to any information that identifies a person or specifically relates to a person.

Some types of personal information are considered special personal information. These include personal information revealing or related to a person’s health, racial or ethnic origin, religious or philosophical beliefs, sex life, political affiliation, or trade union membership; criminal behaviour and proceedings related thereto.

When will we process your Personal Information

We will only process Personal Information for lawful purposes relating to our business in any one or more of the following circumstances:

you are an existing customer on our customer database. This means you have purchased a Product from us or used our Services;

where you communicate, interact and/ or transact with us, our Strategic Partners and/ or Suppliers;

where your personal information is held by another member in the BLT Group and you have agreed to the processing thereof by members of the BLT Group;

if, where required, you have consented thereto;

if you have not requested that we refrain from processing your personal information;

if a person legally authorised by you, the law or a court, has consented thereto;

if it is necessary to conclude or perform under a contract, we have with you;

if the processing is for statistical or research purposes;

if the law requires or permits it; and/or

if it is required to protect or pursue your, our or a third party’s legitimate interest.

When will we process your Special Personal Information

We may process your special personal information in any one or more of the following circumstances:

if the processing is needed to create, use or protect a right or obligation in law;

if the processing is for statistical or research purposes and all legal conditions are met;

if the special Personal Information was made public by you;

if the processing is required to identify you; and/or

if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

What categories of Personal Information we collect

We may collect a variety of types of personal information for purposes stated in this Privacy Policy, including:

identifiers and contact information, such as your identification number, name, address, phone number/s, or email address;

purchase or other commercial information, such as the Products and/ or Services you purchase and/ or use, delivery address, and contact information;

payment information, such as your chosen payment method, acquiring bank, type of card; and

profile and account information, which may include contact, purchase, and preference information as well as information about Products and Services you have purchased and/ or used, interaction with vendors at NFC events captured on an NFC chip purchased by you or offers you have shown an interest in and/ or Product or Services review information;

communications and interactions, which may include email messages, chat sessions, text messages, and phone calls that we and/ or our Strategic Partners and / or Service Providers exchange with you;

demographic information, which may include age or birthdate, gender, postal code, your status as a customer, and other related information about you;

call recordings, including information about your call and what you share when you call us or we call you on the phone;

location or geolocation information of your device that you use, if your device settings allow us to collect location information;

device and browsing information and other Internet activity information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, "automatically collected information"). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use the Distribution Channels or how you interact with us on the Distribution Channels, such as the date and time of your visit or use, the websites you visit before coming and after leaving our Distribution Channels, how you navigate and what you search for using our Distribution Channels, the website pages and items you view using our Website and other Distribution Channels, and the items you purchase or offers you show an interest in; and

inferences about any of the information above that may relate to your preferences, or other matters;

when we collect information that does not personally identify you, including, information that has been anonymised or aggregated, if we link this information with your personal information, we will treat such linked information as personal information.

You can choose not to provide personal information to us when requested. However, if this personal information is necessary to provide you with Services and Products and / or offers for the aforesaid, access to our Distribution Channels, or to perform administrative functions, we may be unable to do these things.

When and where we obtain Personal Information about you

We may collect personal information about you from various different sources, including the following:

From and based on your access to and/ or use of our Services or Distribution Channels.

From your completed applications and/ or registration for Products and/or Services;

From and based on your purchase of an NFC chip and your interactions with vendors at an NFC event and your use of NFC Services.

From and based on your purchase of any Products and/ or use of any Services.

From and based on your engagement or interactions with Suppliers, Strategic Partners and/ or any other third party duly appointed by us.

From and based on your engagement or interaction with a member of the BLT Group, where you have consented to members of the BLT Group processing that information as Group Data.

From and based on how you engage or interact with us on any platform such as on social media, emails, letters, telephone calls, surveys, competitions.

From public domain sources and third parties

Public domain (like CIPC) and from third parties we interact with for the purposes of conducting our Business, providing the Products and/ or Services and or administering and/ or operating the Distribution Channels (like partners, reward partners, list providers, our customer loyalty rewards programmes’ retail and online partners).

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.

The third parties from whom we may collect Personal Information include, but are not limited to the following:

our Affiliates and members of the BLT Group, for any of the purposes identified in this Privacy Policy;

spouses, dependents, partners, employers, joint account holders and other similar sources;

people you have authorised to share personal information;

attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;

payment processing services providers, merchants, banks and other persons that assist with the processing of your payment instructions, like card scheme providers (e.g., VISA or MasterCard);

law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;

regulatory authorities, industry ombudsman, governmental departments, local and international tax authorities;

credit bureau and other similar verification agencies;

trustees, Executors or Curators appointed by a court of law;

our Clients, Strategic Partners, Service Providers, agents and sub-contractors like couriers, technology agents and other persons we use to facilitate the Business operation and/ or offer and provide Products and Services;

Strategic Partners and/ or Service Providers participating in customer loyalty reward programmes;

duly appointed and trusted marketing list and lead providers.

Personal information is automatically collected in relation to your visit and use of the Website and App. Such information includes but is not limited to: your browser type and version, as well as your operating system, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the App and/or the Website.

Privacy policy

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